Office Policies

Appointments

We want to provide our patients with the best care possible and we cannot do so without your cooperation. We ask you to be on time for your scheduled appointments and to please call us at least 24 hours before if you need to cancel your appointment, so patients needing appointments can be called. If you do not provide us with notice of cancellation and miss your appointment, there will be a $25 NO SHOW fee charged to your account.  Should there be 3 or more NO SHOW’s, it is at our office’s discretion to discharge a patient from our practice.

We have WALK IN HOURS specifically created for just sick visits in the morning from 8:30 am to 1pm Monday to Friday.  To keep our doctor’s afternoon schedules running on time, we ask you to come in before 12:30pm.  If you show up after 1pm, we will schedule you for a sick visit later on that same afternoon.  We do not refill prescriptions prescribed by other providers, for example, ADHD medications.

Phone Calls

We receive a large number of phone calls everyday.  To ensure that our sickest patients receive the appropriate, on time care, we ask you to please specify the reason for the call and if it is of an urgent nature, our doctors will speak to you right away and decide if the patient needs to be seen in the office that same day.  For routine well child questions, non-urgent issues, or prescription refills, they will be returned and completed at a later time of the day.  After hour answering service is reserved for our active, established patients only.  New patients including newborns recently discharged from hospital will be able to use this service only after having been seen by our doctors in the office.

Etiquette

Disruptive and disrespectful behaviors are unacceptable at Pediatrics East.  We are committed to having a professional, courteous, respectful, caring relationship with all of our patients and families.  Any behavior or conduct that deviates from this standard has the potential to interfere and undermine the collaborative relationships that is essential to safe and effective patient care, which can result in dismissal from the practice.

Please take a moment to read our Office Policy form.